Shipping policy

Order Processing
All orders are processed within [X] business days of purchase. (I don't have your actual processing/handling time before an order ships — let me know and I'll fill this in. Common ranges for dropshipped items are 1–3 business days.) Orders are not shipped or delivered on weekends or holidays. If we're experiencing a high volume of orders, shipments may be delayed by a few days — we'll always let you know if there's a significant delay.

Shipping Rates & Delivery Estimates
We're proud to offer free shipping worldwide on every order — no minimum spend required. Estimated delivery times:

Delivery times are estimates and are not guaranteed. They begin from the date of shipping, not the date of order, and exclude our processing time above.

Customs, Duties & Taxes
Claus & Paws is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the responsibility of the customer. For international orders, please check with your country's customs office to determine what, if any, additional costs you may face prior to placing your order.

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey right to your door.

Damaged or Lost Packages
Claus & Paws is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at nd.services.online@gmail.com to file a claim. If your package shows as delivered but you haven't received it, please contact us within 14 days so we can help investigate.

Questions
If you have any questions about your shipment, reach out to us at nd.services.online@gmail.com and we'll be happy to help.