Refund policy

 

Returns & Refunds

We want you to love your Claus & Paws purchase. Because each costume is made for the holiday season, we do not accept returns for change of mind, incorrect size selected, or reasons other than a defect, damage, or shipping error — please check our size chart carefully before ordering.

Damages, Defects & Wrong Items
Please inspect your order as soon as it arrives. If your costume arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at nd.services.online@gmail.com with your order number and a photo of the issue. Once approved, we'll send a free replacement or a full refund — no need to ship anything back to us.

Exceptions
We're unable to offer refunds or replacements for issues reported after the 14-day window, for change of mind, or for incorrect sizing when our size chart was available at time of purchase. We do not accept returns on sale items or gift cards.

Exchanges
Since we don't require items to be shipped back for a defect claim, we don't offer separate exchanges — if your item is defective or damaged, we'll send a free replacement of the same item instead.

European Union 14-Day Cooling-Off Period
If your order ships to the European Union, you have the legal right to cancel your order within 14 days of receipt, for any reason, under EU consumer protection law — this applies regardless of our standard policy above. To use this right, contact us at nd.services.online@gmail.com within 14 days of delivery. The item must be returned unworn, unused, with tags, and in its original packaging, and you're responsible for return shipping costs unless the item is defective.

Refunds
Once your claim is approved, you'll be refunded to your original payment method within 10 business days (allow extra time for your bank to post it). If more than 15 business days have passed since approval, contact us at nd.services.online@gmail.com.